Android Phone

iPad

iPhone

Windows

Bulgarian Lev

Brazilian Real

Canadian Dollar

Swiss Franc

Euro

British Pound Sterling

Croatian Kuna

Hungarian Forint

Litecoin

Norwegian Krone

Polish Zloty

Romanian Leu

Swedish Krona

US Dollar

1x2 Gaming

4ThePlayer

Barcrest

BF Games

Big Time Gaming

Blueprint Gaming

Crazy Tooth Studio

Electric Elephant

Elk Studios

Fantasma Games

Fortune Factory Studios

Foxium

Gameburger Studios

Gaming Realms

Gaming1

Green Jade Games

Hacksaw Gaming

High 5 Games

Inspired Gaming

Iron Dog Studio

Just for the Win

Kalamba Games

Leander Games

Lightning Box Games

Max Win Gaming

Microgaming

Neon Valley Studios

NetEnt

Nolimit City

Northern Lights Gaming

Novomatic

Oryx Gaming

PearFiction Studios

Play'n Go

Playson

Pocket Games Soft

Pragmatic Play

Probability Games

Push Gaming

QuickSpin

Rabcat

Realistic Games

Red Tiger Gaming

Red7

ReelPlay

Reflex Gaming

Relax Gaming

Revolver Gaming

SG Digital

Shuffle Master

Skywind

Slingshot Studios

Snowborn Games

SpinPlay Games

StakeLogic

Sthlm Gaming

Thunderkick

Triple Edge Studios

Yggdrasil Gaming

MariaCasino

Bank Transfer

Maestro

Master Card

Paypal

Paysafecard

Skrill

VISA

Visa Electron

Chat

Email

FAQ section

Hi Ikonabo6,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thanks a lot, please note the username I use to log into Maria casino is my email address : [EDIT] 

Thanks again

Hi Ikonabo6

I've spoken with Maria about this issue and they've informed me that your betting activity violated the following rule:

<blockquote style="border: 2px solid #666;padding: 10px;background-color: #ccc">“If a player has an active bonus and wins more than twice the value of the bonus amount, they must stay playing in a game of similar or equal weighting until wagering has been completed. Moving from low weighted games like Blackjack, to high weighted games like slots, after a large win, for the sole purpose of completing wagering requirements, will result in the bonus and any winnings being removed.”</blockquote>

Did you move from a low weighted game to a high weighted game after a significant win?

Thanks,

ThePOGG

Hello team, I do not agree with the statement above. I never moved from low to high weighted games or vice versa - I only played slots which weighted the same %. I believe all the slots in Maria casino have the same weight after just checking their T&amp;Cs.

Many thanks again

Hi Ikonabo6,

I've discussed this issue at length with Maria casino and they are prepared to provide us with your play history for verification purposes. Before they can do that they need you to provide them with explicit permission for them to discuss your account and information with us.

As such I need you to send an email to [EDIT] stating that you give Maria Casino permission to discuss all aspects of your account information with representatives of ThePOGG.com. If you could copy in webmaster@thepogg.com on this email so we could verify when they should have received the mail it would be appreciated.

Thanks,

ThePOGG

Hi Ikonabo6,

We can't move this issue forward until you've provided Maria casino with the necessary permission to discuss your complaint.

Thanks,

ThePOGG

Hi Ikonabo6,

My apologies - I've spoken to Maria and they confirm they've received your permission email. We did not receive this as you put our email address in the subject line rather than the cc line. I'm now requesting the necessary game logs.

Thanks for your cooperation,

ThePOGG

Hi Team, 

Thank you for your reply. I really apologies for making this mistake and entering your email in the subject line. Thank you so much for contacting Maria and confirming they have received my email. Please feel free to let me know if I can assist with anything. I will be happy to do so. 

Thank you again for everything. Your time and help are much appreciated.

Kinds Regards

Hi Team, 

Is there any update on my case please. 

Thanks

Hello again, it has been quite a long time and want to check if any update is present on my case? I checked on your website other complaints and found that people raise complaints with IBAS too. If you recommend I can contact them as well if you believe they can be of a help? Look forward to your reply.

Thanks

Hi Ikonabo6,

After a long conversation with Maria including reviewing your game play and the terms and conditions of the bonus you claim, Maria casino have agreed to pay your balance.

If you could check your account and confirm whether your balance has been restored I'd appreciate it.

Thanks,

ThePOGG

Hi ThePogg, big big thank you for all your help! It is much appreciated your time and effort. I can confirm Maria Casino paid out my winnings that initially confiscated. 

Thank you! 
Happy Easter to your whole team

Hi Ikonabo6,

Not a problem at all. Sorry it took so long!

All the best,

ThePOGG

After review of the player's game history, Maria casino agreed that they'd made a mistake and made a full payment to the player.

Hi guys, I signed up in Maria casino a couple of weeks ago. I played for two days until I sent my withdrawal request. A few days after my withdrawal request, I was no longer able to log into my account and received an email that my account was suspended. I tried to contact Maria casino but the support person told me that I was not welcome in their casino. They didn't give me a reason why they suspended my account. I have been trying to resolve the issue but no success so far. I will be thankful if you could help me with that. I currently have 2800 GBP locked in the website.
 
 Please let me know if I need to help you with anything further to that.

Maria - casino closed my account for no reason with my money in it

To submit an online gambling complaint, register a new account or log in.

Create account

Log in

Got a complaint about a gambling site?

Casino Review Site Logo

Log out

Account

Title

Complaint Details

Posted By

Disputed amount

Date raised

Date closed

Player’s Complaint

To protect the privacy of our users, all personally identifiable information has been redacted. If you see anything we've missed contact us at complaints@casinoreviews.com.

Player's Complaint

Player Complaint Responses

Complaint Title

This complaint may have been archived. If you are looking for information about your complaint, please contact us at complaints@casinoreviews.com

This link is no longer valid

Dynamic Single Complaint 

Default

IGT DE

All British Casino UK

Playtech ZA

Bank Transfer CA

Online Casinos UK

Cookie Policy DE

PayPal

Neteller UK

Spin Casino

ecoPayz IE

King Billy Casino CA

Free Spins IN

Casinos en vivo PE

Terms of Use DE

Mirax Casino CA

Oasis Poker

Hellspin Casino NZ

Roulette ZA

Rizk Casino IE

Bonos de Casino

ecoPayz UK

Live Casinos AT

IGT NZ

Yabby Casino IE

Casinos Online CL

Condiciones de uso MX

Dave Ellefson - Founding member of Megadeth

African Grand ZA

GrandWin Casino

Mirax 

Bank Transfer ZA

Guts Casino CA

Ken Smith Blackjack Tournament Expert

Diamond7 Casino 

Casino Games IN

Visa CA

bCasino.co.uk – A UK licensed operator with ties to the black market?

New Casinos IN

21Prive Casino

Queen Vegas NZ

All Complaints

Visa ZA

King Billy Casino

Skrill CA

PayPal NZ

500 Deposit NZ

32Red Casino

Paysafecard DE

Responsible Gambling IN

Casino War

21Red Casino

Game Providers UK

Qbet Casino

ecoPayz CH

Quickfire

Zahlungsmethoden CH

Ruleta CO

Betway Casino NZ

888 Casino

PayPal IE

Arctic Casino NZ

JackpotCity Casino Ontario

Responsible Gambling UK

Aristocrat

Microgaming DE

888 Casino CA

Grosvenor Casino

100 Deposit NZ

Online Casinos IE

Mirax NZ

Starda Casino IN

Casumo Casino Ontario

Bank Transfer IN