Maria - casino closed my account for no reason with my money in it

Hi Ikonabo6,

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Thanks a lot, please note the username I use to log into Maria casino is my email address : [EDIT] Thanks again

Hi Ikonabo6

I've spoken with Maria about this issue and they've informed me that your betting activity violated the following rule:

“If a player has an active bonus and wins more than twice the value of the bonus amount, they must stay playing in a game of similar or equal weighting until wagering has been completed. Moving from low weighted games like Blackjack, to high weighted games like slots, after a large win, for the sole purpose of completing wagering requirements, will result in the bonus and any winnings being removed.”

Did you move from a low weighted game to a high weighted game after a significant win?

Thanks,

ThePOGG

Hello team, I do not agree with the statement above. I never moved from low to high weighted games or vice versa - I only played slots which weighted the same %. I believe all the slots in Maria casino have the same weight after just checking their T&Cs.

Many thanks again

Hi Ikonabo6, I've discussed this issue at length with Maria casino and they are prepared to provide us with your play history for verification purposes. Before they can do that they need you to provide them with explicit permission for them to discuss your account and information with us. As such I need you to send an email to [EDIT] stating that you give Maria Casino permission to discuss all aspects of your account information with representatives of ThePOGG.com. If you could copy in [email protected] on this email so we could verify when they should have received the mail it would be appreciated. Thanks, ThePOGG

Hi Ikonabo6,

We can't move this issue forward until you've provided Maria casino with the necessary permission to discuss your complaint.

Thanks,

ThePOGG

Hi Ikonabo6,

My apologies - I've spoken to Maria and they confirm they've received your permission email. We did not receive this as you put our email address in the subject line rather than the cc line. I'm now requesting the necessary game logs.

Thanks for your cooperation,

ThePOGG

Hi Team,

Thank you for your reply. I really apologies for making this mistake and entering your email in the subject line. Thank you so much for contacting Maria and confirming they have received my email. Please feel free to let me know if I can assist with anything. I will be happy to do so.

Thank you again for everything. Your time and help are much appreciated.

Kinds Regards

Hi Team,

Is there any update on my case please.

Thanks

Hello again, it has been quite a long time and want to check if any update is present on my case? I checked on your website other complaints and found that people raise complaints with IBAS too. If you recommend I can contact them as well if you believe they can be of a help? Look forward to your reply.

Thanks

Hi Ikonabo6,

After a long conversation with Maria including reviewing your game play and the terms and conditions of the bonus you claim, Maria casino have agreed to pay your balance.

If you could check your account and confirm whether your balance has been restored I'd appreciate it.

Thanks,

ThePOGG

Hi ThePogg, big big thank you for all your help! It is much appreciated your time and effort. I can confirm Maria Casino paid out my winnings that initially confiscated.

Thank you!

Happy Easter to your whole team

Hi Ikonabo6,

Not a problem at all. Sorry it took so long!

All the best,

ThePOGG