Maria Casino - keeps rejecting my documents

Hi Dualipx4 - welcome to ThePOGG.com!

I'll contact the operator and see what I can find out. Can you please forward emails you've sent to Maria Casino containing your documents to [email protected]?

Thanks,

ThePOGG

Hi again, I have forwarded the emails to you. Please note that for Maria casino, most of the documents are submitted online on their website but I still have emails where I sent them my statements and council tax.

Thanks

Hi Dualipx4,

Thanks for your email. My first comment is that when sending in ID to a casino you should always ensure that all corners of the document are clearly visible within the image.

Could you forward any ID that you've uploaded via your Maria account to [email protected]com?

Thanks,

ThePOGG

Hi again, I am sending over my ID I sent to Maria. Thanks for your time again

Hi Dualipx4,

I've followed up on this issue with Maria casino. They inform me that they're still waiting on a bank statement from you?

Thanks,

ThePOGG

Hi THe Pogg, I can confirm I have sent 2 bank statements to Maria casino but they are still purposely not verifying my account. Can you please check with them

Thank you for everyhing

Hi Dualipx4,

Can you confirm the data that you sent in your last statement?

Thanks,

ThePOGG

hello,

Nov 30 (11 days ago)

thanks

Hi Dualipx4,

Can you forward that email to [email protected]?

Thanks,

ThePOGG

Hi Dualipx4,

I'm following up on the above?

Thanks,

ThePOGG

Hi Dualipx4,

If we haven't from you by Friday the 5th of January I'll assume you no longer need our assistance with this issue and close this complaint.

Thanks,

ThePOGG

Hi The Pogg, apologies for the late reply. I have just forwarded the email with my ID and bank statements that I sent to Maria Casino. PLease can you check and confirm if they meet the requirements.

Thanks

Hi

They send me an email that I have update that I need to see from my casino account,so i logged in to mariacasino and saw that they accept my proof of bank statement but proof of address is still rejected ,so I think they are both the same aren't they?

If they accept my HSBC bank statement as proof of bank statement then they have to accept it as proof of address also?

Could you please contact back them and ask why they accept my bank statement for proof of statement but not for proof of address.

Thanks

Hi Dualipx4,

As the bank statement is a print out of an online statement and not a document you've received through the post the bank statement doesn't qualify as proof of address. As such you need to forward on and utility bill or bank statement that's actually been posted out to your address and is dated within the last 3 months. If you do that and let us know I'll follow up with the operator.

Thanks,

ThePOGG

Hi The Pogg, this is to let you know that I have just uploaded my most recent HSBC bank statement that I received on my address. Please feel free to follow up with Maria Casino.

Thanks again

Hi Dualipx4,

Maria casino claim that the payment was sent on the 14th. Could you confirm for us when you receive it?

Thanks,

ThePOGG

Hi Dualipx4,

I'm following up on the above? Have you been paid?

Thanks,

ThePOGG

not yet they said that had some problems with paing to my bank and will fix it today.

Lets see if i dont get them by the end of the week I will contact you again.

thanks

Hello,

I just had a look at my bank account and i realized that a payment has not been made to my account by Maria Casino. I am now on the live chat with an operator.

Two days ago i spoke to them too and I was told that they are experiencing an issue with my bank and this will be solved soon and my money will go to my account.

Hello

Maria casino keep telling me that the withdrawal I made was rejected due to invalid Bank Account Bic code witch is very strange I use my bank from years and received money from everywhere .

Please contact them and ask to pay me to my skrill e-wallet as I don't have other bank account.

Cheers

Hi Dualipx4,

Can you provide me with the country your bank is located in, the name of your bank, and the branch location I'll check your BIC code for you. Alternatively you should be able to do this for yourself here - https://www.iban.com/search-bic.html

Thanks,

ThePOGG

Hi The Pogg, I have contacted my bank and they have confirmed that they are based in the UK and also confirmed on my details below. Please see Account number [EDIT] Sort code [EDIT] Bank Name: Wirecard Bank Address: [EDIT]

Hi Dualipx4,

Can you confirm what BIC code you provided the operator with?

Thanks,

ThePOGG

Hi Dualipx4,

I'm following-up on the above?

Thanks,

ThePOGG

Hi the POGG ,the bank does not have a BIV Code .I cofrirmed it with them

Hi Dualipx4,

This is likely where the problem exists. WireCard DO have a BIC code. Banks need this to carry out international transfers.

Here's a link to the WireCard site with a BIC code:

https://www.wirecard.com/glossary/swift-code-1/glossary/swift-code-1/glossary/swift-code-1/glossary/swift-code-1/glossary/swift-code-1/glossary/swift-code-1/

I would advise confirming this with WireCard before passing this code on to Maria.

Thanks,

ThePOGG

Hi Dualipx4,

Have you taken any further action regarding this issue?

Thanks,

ThePOGG

Hi , I am on the final stage with Maria casino. They confirmed they fully verified my account and I am hoping to receive my withdrawal by the end of the week. I will keep you updated in case of any issues. Thanks for everything.

Hi Dualipx4,

Did you receive your funds?

Thanks,

ThePOGG

Hi Dualipx4,

If we've not heard from you by Friday the 13th of April I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

all its ok

Hi Dualipx4,

Thanks for letting us know - it is appreciated!!

ThePOGG