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Mason Slot - bonus abuse

Ruling

Found for the Casino - Mason Slots Casino have provided sufficient evidence to demonstrate that this player has breached terms of use in a non-redeemable fashion.

Read our Mason Slots Casino Review.

Player's Complaint

07.09.2020-I registered in this casino.

On the same day, I used 2 of their welcome offers.

After that, I played 6 more times on Wednesdays using their "Reload Bonus on Wednesdays".

and the last time I won, I get a ban and a write-off of my winnings.

Before the ban, I provide all the requested documents, and pass Skype verification on request.

I was sure that there could be no problems, since I played it myself.

I will be accused of abusing the bonus, but don't you find it strange that I was accused of abusing the bonus when I won, and while I was losing it didn't count abuse. This leads me to think that the casino is being unfair to me as a player. The overall score of my games is negative, and this behavior of the casino is out of the ordinary!

I have always tried to get the maximum bonus bonus by making large deposits, the casino has set the maximum bonus value and the bets that can be used.

I went through all the verification, did not refuse anything and was in touch, and the casino unilaterally closes my account and takes the winnings.

I ask you to join the solution of my problems, as I am afraid that I will not get a result on my own.

All emails I can provide, please help.

Read the casino review

2 Responses

ThePOGG
February 12, 2021

Hi igarek99 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
February 28, 2021

Mason Slots have provided sufficient evidence to demonstrate that this account has breached the terms of use in a non-redeemable fashion. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Igarek99 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mason Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

February 12, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.