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Mason Slots – Casino does not give any refunds although it is required to do so in Germany


Declined - We do not pursue refund of losses based on lack of license. If your government cannot enforce its restrictions there's no chance we can.

Read our Mason Slots Casino Review.

Player's Complaint

The casino refused to refund, although it is obliged to do so in Germany. As the casino is not entitled to the payments. Here you can get the laws from my lawyer

The organization of games of chance on the Internet without a corresponding license and subject to the reservation of the license is considered to be unauthorized gambling.

Most recently, in its judgment of October 26, 2017, the Federal Administrative Court declared the ban on online gambling to be in conformity with European law and constitutional.

On July 3, 2019, the OVG Schleswig also decided in an incontestable decision that the applicable regulations of the State Treaty on Gambling of the federal states in accordance with Union law and the providers of illegal public games of chance in Schleswig-Holstein must continue to be opposed (file number: 4 MB 14/19).

According to Section 4 (4) of the GlüStV (State Treaty on Gaming), the organization and brokerage of public games of chance on the Internet is prohibited in Germany. The GlüStV also states that participation in payments in connection with online gambling is prohibited. Thus they are not entitled to the payments

In addition, the civil law gaming contract that the player concludes with the online casino is void in accordance with § 134 BGB. Because of this, the player does not owe his promised stakes. Playing games that have already been played can be reclaimed for unjust enrichment in accordance with Section 812 of the German Civil Code.

Read the casino review

1 Response

Nov 04, 2020

Hi bigday5541 - welcome to!

Unfortunately there is nothing we can do to help you in this instance. As explained in our Complaints FAQs we do not pursue refunds of losses based on lack of license. If your own government cannot prevent unlicensed operators from accepting their citizens, there is no possibility of the operator offering a refund simply on the basis of us asking them to.

Sorry we cannot be of further help.


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bigday5541 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mason Slots
  • Malta Gaming Authority
  • N1 Interactive Ltd

November 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.