MB24 – delays and non payment
Found for the Player - During the course of this complaint, MB24 have been totally non-responsive to numerous attempts to contact them and it has come to light that the gambling license referenced on their site has not been valid since September 2014.
This issue has resulted in the player still not receiving payment and MB24 being moved to our Blacklist.
Read our MB24 Casino Review.
MB24 is the new name of mobibet casino.
I won 13,983 euros on Feb 5 and sent all the documents that were requested.
Over the next two months, I was told the following reasons by email explaining why they could not pay:
- Improvement and maintenance works affecting deposits and withdrawals.
- The technical issue we are facing will be resolved by Tuesday, 24.03.15. Can I please aks you to wait until then?.
- This project takes longer than anticipated. Can I please ask you to initiate a withdrawal via ban (SEPA) please.
At this time I made one successful bank transfer of 3000 euros.
On April 10 I found the MB24 website withdrawal page does not load. All other pages including deposit page were online at this time.
For that I had these replies from MB24:
- Due to some of our providers having suffered a DDoS Attack, some of our systems are not responding.
- This problem is being looked into and will be sorted out as soon as possible.
- Due to maintenance our site has been temporarily taken down until an enhanced player’s experience has been delivered.
- We are confident this will happen in good time and would also like to assure any customers worried about account funds, they will be processed in due course.
Since April 29 email about funds being processed in due course, I have sent many emails but I get auto response that my email request is open or closed.
I search online for any answers about MB24 and found articles and discussions about MB24 closing down.
Now when I log in to my account at MB24.com I see the deposit and withdrawal pages do not work. I am very worried about my balance there, which is now 10,983 euros.
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