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McBookie - Gamstop exluded

Ruling

Found for the Casino - If you register under different details to bypass an exclusion the operator cannot be held accountable for your actions.

Read our McBookies Casino Review.

Player's Complaint

I registred in mcbookie and sent my documents. After i made 2 deposits. Casino found out that i had one more account in past which one is exluded because of addiction and im registred with gamstop. They refused refund my deposits and said my deposits will go to charity. I have more evidence if needed.

Read the casino review

1 Responses

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ThePOGG
October 22, 2019

Hi anduks33 - welcome to ThePOGG.com!

If you have used different details than those you registered with GamStop, allowing you to bypass auto detection of your account, the UKGC would not expect the operator to refund deposits and passing the funds to an appropriate charity would be an appropriate course of action.

Thanks,

ThePOGG

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Agreement

Anduks33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • McBookie
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • BetVictor Limited

October 22, 2019

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.