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Megaslot - Deposit with active self exclusion

Ruling

Found for the Casino - Under the MGA license a self-exclusion would not carry over where registration details have been altered.

Read our Megaslot Casino Review.

Player's Complaint

I activated self exclusion on my account in april and megaslot added the pay n play function wich allowed me to deposit using same details including social security number Only difference was my secondary e mail [EDIT]. they dont wanna refund the issue as they claim i used false details wich is not really true since it is my secondary e mail i use to play Other games as counterstrike and so on

Read the casino review

1 Responses

User icon
thepogg
October 26, 2021

Hi Benediktarn - welcome to ThePOGG.com.

Please ensure you have read our Complaint Guidance to ensure that fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Sadly there is nothing that we can do to assist you in this instance. all MGA operators have automated systems to detect and reject duplicate registrations from the same player. Where you alter your registration details to get past the self-exclusions you have requested, the operator would not be held responsible for your access to their services. Email address - being entirely unique to the person, which other details are not - are a principal identifier and even where national self-exclusion schemes exist, the terms of use generally stipulate that using different email addresses will cause the system to fail.

That being the case, if you have used an alternative email address to sign-up, your self-exclusion will not work.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 13k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

Benediktarn consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MegaSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

October 26, 2021

United Kingdom country flag

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.