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MegaSlots - Account Closure Ignored


Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our MegaSlots Casino Review.

Player's Complaint

I asked to have my account closed back in 17th of August 2022,not only was it ignored but my gambling addiction was exploited,they changed the subject and offered me more gambling options/choices/free spins/bonuses,I have the email thread as they would. I also have seeked gambling help.

Read the casino review

4 Responses

User icon
January 27, 2023

Hi John.axel - welcome back.

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – and the terms of use for our complaint service here -

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

Please forward this email thread to [email protected].



User icon
January 28, 2023

Hi John.axel,

Thanks you for your email. However, we do not need a copy of this complaint thread. We are looking for you to forward the email thread with Megaslots that you referenced in your complaint.



User icon
February 4, 2023

Hi John.axel,

I'm following-up on the above?



User icon
February 9, 2023

Hi John.axel,

If we haven't heard from you by Friday the 17th of February we will assume you no longer need our assistance and close this complaint.



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John.axel consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MegaSlot
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 26, 2023

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