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Melbet - Promised refund


Resolved - The submitting complainant has informed us that they have managed to resolve this issue with Melbet and have now been paid.

Read our Melbet Casino Review.

Player's Complaint

I have a previous self exclusion with Exinvest, a company which also handles Melbet. Melbet has reviewed my docs and has promised to issue the refund once the medical certificate has been sent. However after 5 days, i only receive automated responses. Please help.

Read the casino review

3 Responses

September 27, 2019

Hi babyshopph - welcome back!

Unfortunately you've chosen to play with an operator who has been historically non-responsive to complaints submitted to this service.

While we will try to contact the operator on your behalf the chances of a successful mediation are low.



October 4, 2019

I have settled with Melbet internally and will now consider the case close. Thank you

October 8, 2019

Hi Babyshopph,

Thanks for letting us know.


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Babyshopph consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Melbet
  • Tutkia

September 27, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.