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mFortune – non-existent chargeback

Ruling

Resolved - mFortune inform us that this player's issue has been resolved. The player is non-responsive to our requests for an update on the situation so we assume that they have been paid and are happy.

Read our mFortune Casino Review.

Player's Complaint

I have been a regular customer of this online casino for a few years and never had any incidents until now. A while back they accused me of making a chargeback from my paypal account, of which has been denied by PayPal and no money has ever been returned to me. They are using this now as an excuse to void any withdrawals I make, initially there was a withdrawal that they voided at the time of a so called chargeback, since then they have allowed me to continue using my account and making deposits. I recently attempted to make another withdrawal which they have again voided and are using this same excuse not to give me my money. I spoke to one of their staff members before I attempted the withdrawal and they assured me that there was no indescrepencies with my account and that I should receive my money as normal. But again they are not giving it to me and are claiming that I have used a chargeback via PayPal. They won’t provide me with any evidence of this from their side and PayPal say that no chargebacks have been requested or processed. Please help.

Read the casino review

7 Responses

ThePOGG
May 14, 2018

Hi Jryder1997 - welcome to ThePOGG.com!

Unfortunately we had a system error over the weekend and some of the information you submitted with your complaint has been lost. I need you to provide the following:

1. Your full name
2. The email address you registered at the casino
3. The username you registered at the casino.
4. Your country of residence

Once we have this information we will look into your issue for you.

Thanks,

ThePOGG

ThePOGG
May 23, 2018

Hi Jryder1997,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
May 30, 2018

Hi Jryder1997,

If we haven't heard from you by Friday the 8th of June I'll assume that you no longer need our help and close this complaint.

Thanks,

ThePOGG

Jryder1997
May 31, 2018

Hi my apologies I was having some issues accessing the complaint. Details are as follows:

[EDIT]

Thank you

[EDIT]

ThePOGG
Jun 22, 2018

Hi Jryder1997,

I've managed to have a basic discussion with the operator. They inform me that they've contacted you to discuss this issue. Can you confirm this?

Thanks,

ThePOGG

ThePOGG
Jul 02, 2018

Hi Jryder1997,

I'm following-up on the above? Have you heard from mFortune?

Thanks,

ThePOGG

ThePOGG
Jul 09, 2018

Hi Jryder1997,

If we haven't heard from you by Friday the 20th of July I'll assume that this issue is resolve and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

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