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MobileWins - self-exclusion

Ruling

Declined - Complaints related to whether UK players should have been prevented from accessing gambling services are reserved to the management of the UKGC.

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Player's Complaint

Hi. I opened and excluded with vstarbet because of gambling problems. I then felt I was better so I opened an account at mobilewins. It again got out of hand and I lost approx £900. It was only after that I realised they were both owned by progressplay ltd. my name address and dob were the same yet they say because my email was different it wasn’t flagged. I find this hard to believe given the new regulations to check location age etc. They still refuse to return the funds spent at mobilewins. Can you help please?

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1 Responses

ThePOGG
November 26, 2020

Hi winkle090 - welcome to ThePOGG.com!

Unfortunately there is nothing we can do to help you in this instance. The UKGC reserve management of this type of complaint issue to their own team. All we could do is suggest you contact the regulator.

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Sorry we could not be of more help!

ThePOGG

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Agreement

winkle090 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mobile Wins
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • ProgressPlay Limited

November 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.