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Monster Casino - 2400£ withdraw pending 15 days now

Ruling

Found for the Player - Monster Casino has informed us that they will not cooperate with this service to manage player complaints.

Read our Monster Casino Review.

Player's Complaint

15 days now even with all papers that they asked no email ,no money,no verification....endless loop from live chat support ...also as soon as i tryed yo withdraw ...next day my account got restricted....

Read the casino review

2 Responses

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thepogg
May 30, 2021

Hi winforgr - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.

Thanks,

ThePOGG

User icon
thepogg
June 27, 2021

Hi winforgr,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

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Agreement

winforgr consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Monster
  • United Kingdom Gambling Commission
  • Gibraltar Gambling Commission
  • Nektan (Gibraltar) Limited

May 29, 2021

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