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Monster Casino - My withdrawal is not being processed

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our Monster Casino Review.

Player's Complaint

I submitted 2 seperate withdrawals for this casino back on Wednesday the 3rd of March. I was then asked on Monday to provide documents for verification which I submitted to them that same morning. I was advised that it would take 3 working days to process and verify these, and to date I have heard nothing from them in relation to verification. I am becoming increasingly frustrated and anxious as obviously this is a large sum of money. Is there anything else I can do?

Read the casino review

4 Responses

User icon
ThePOGG
March 13, 2021

Hi osser319 - welcome to ThePOGG.com!

With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 26th of March let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

User icon
ThePOGG
March 28, 2021

Hi osser319,

Are you still experiencing issues?

Thanks,

ThePOGG

User icon
ThePOGG
April 4, 2021

Hi osser319,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
April 11, 2021

Hi osser319,

If we haven't heard from you by Friday the 23rd of April I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

Osser319 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Monster
  • Gibraltar Gambling Commission
  • United Kingdom Gambling Commission
  • Nektan (Gibraltar) Limited

March 13, 2021

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