Monster Casino - wont pay out

Hi keeno - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that fully you understand how our complaint management process functions.

Unfortunately you’ve chosen to play with an operator who historically has refused to cooperate with this service. While we will try to contact the operator on your behalf, it is a near certainty that they will refuse to discuss this complaint.

Thanks,

ThePOGG

Hi

Thanks for your Cooperation

If they refuse to deal with it

Where do i go next

How do i escalate this after?

Do you know how other people have got there cases resolved?

As they tell me to use Ecogra but they take weeks to reply

Thanks,

Ryan

Hi

Is there any update. ??

Hi keeno,

Sadly this operator has informed us that they will not cooperate with the management of complaints via this service. At this juncture we have no reasonable expectation of this changing.

All we could suggest is contacting the operators ADR, eCOGRA. Alternatively, if you wished to consider legal action our understanding is that GreenTableLegal.com offer a no win no fee service that specialises in the remote gambling sector.

Sorry we could not be of further help.

ThePOGG

Hi

This is happening with what seems 100s of other people (check trust pilot)

ECOGRA don’t really do anything they just ignore your emails and don’t reply.

Can we not do something to stop this happening as they are scamming a lot of people out of money

I appreciate your time spent on this and sorry to keep questioning you

Thanks

Hi keeno,

As stated previously, there is nothing further we can do to assist you. You need to be patient and await the outcome of eCOGRA's investigation.

Thanks,

ThePOGG