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Monte Crypto - They refusing to pay my withdrawal of $11,781

Ruling

Found for the Casino - The player has been paid the maximum amount they were entitled to based on the promotion they claimed.

Read our Monte Cryptos Casino Review.

Player's Complaint

N JANUARY 28, 2020

I deposited $50 on January -23,2020 and did an bonus after i lost! And i reversed my pending withdrawAl of $1700 i played on Great Rhino and betting $21 and won a jackpot of $10,500

They already verefied me btw

Hello [EDIT],

Thank you for your email.

We are happy to inform you that your account is now verified.

Please standby for further contact regarding your withdrawal, you will receive an automatic email once it is processed.

Should you have any further concerns, questions or comments, don’t hesitate to contact our 24/7 customer service.

Sincerely,

MonteCryptos Cashier

cashie­[email protected]­d.m­ont­ecr­ypt­osc­asi­no.com

mo­nte­cry­pto­sca­sin­o.com

After i won i withdraw my winnings!

After few days i got an email saying that

Hello [EDIT],

we are writing to you regarding your withdrawal request.

Please note that your withdrawal request

• 4985407 - CA$11,781.18

has been declined due to max payout limit of winnings generated from the bonus you have wagered (Weekend campaign 50% up to CA$300.00, max payout is 10x deposit amount). Your current balance is adjusted to CA$950.00.

Should you have any further concerns, questions or comments, don’t hesitate to contact our 24/7 customer service.

Sincerely,

Montecryptos Casino Cashier

But i didnt even play the bonus when i played on Great Rhino i used my pending withdrawal money of $1700

I dont get this! This is ridiculuise i have been playing on online casino for 6 years now and i know the Terms and Conditions! On every casino!

PleAse do something about this!!

I keep messaging them how many times they never reply they replied some of my message telling me because of the bonus, Even if i used a bonus it will not let me withdraw it,

Please give me back my winnings watever promotion you guys saying! I already wagered that thats why you gave me $300 on yhe bonus money that turn into rea money otherwise it will not let me withdraw the $11,781, and besides when i won the jackpot on rhino, i used my withdrawal money of $1700, you guys making excuses to not paying me, i know im from canada is that why refusing me to pay because itd hard to communicate with you guys!! How many times i keep bugging to atlease give me half of that winnings i need to seek a legal attorney regarding this wherr talking about not just money here my, rights to collect my winnings be fair now, how many money i already deposited here i never complain when im losing telling me about me tetms and condition i know what is terms condition in every online casino that im playing!!! This is so not acceptable

Read the casino review

5 Responses

User icon
ThePOGG
February 4, 2020

Hi joannamark27 - welcome to ThePOGG.com!

Sadly there's nothing we can do to help you in this instance. If you have accepted a bonus with a 'maximum withdrawal' term the maximum that you would ever be allowed to withdraw from funds associated with that bonus is 10x your deposit - in this instance $500. Making a withdrawal then reversing it does not change this fact. And the reality here is that your withdrawal of $1.7k would have been declined, or at least reduced, because that is more than you were allowed to withdraw from this promotion. Effectively you have been playing with void funds when you hit your win, meaning that the win is also void.

Sorry we cannot be of further help.

ThePOGG

User icon
joannamark27
February 4, 2020

But i didnt used any bonus, after when i deposited $50

The $1700 that i reversed that was my winnings 3 days ago, as i was waiting for them to release it but taking time to verified my account,

So what i did ireversed that and played on great rhino,

I didnt brich any terms and condition here

Thats why im asking help here im 100% that casino did an faul accausation here pls help!

User icon
joannamark27
February 4, 2020

Theyve been stop communicating with me as i chat one of the team in monte cryptos casino they said that they will review it but i havent heard from them since then, they even email me that my withdrawal has been processing suddenly after 3 days they just said my winnings was cancelled,

User icon
joannamark27
February 4, 2020

I just wanna fight my rights here! As i dont know what to do, were talking about not just money here, huge money! And by the way i did an 2 withdrawal that separate one is $11,781 and $200 the $200 i got it after 1 dat.. but the $11,781 got cancelled by them, if i birch the terms condition in the first plce they shouldnt paying me $200 from my withdrawal by the way, please i need to fight this case, so it wont happen again in other people out there,

User icon
ThePOGG
February 4, 2020

Hi joannamark27,

As stated above there is nothing we can do to help you.

Your deposit was associated with a bonus that carried a 10x deposit maximum win. As such the maximum you would ever have been able to withdraw from play with that deposit/bonus is $500. Placing withdrawals and reversing them makes no difference to this restriction.

Thanks,

ThePOGG

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joannamark27 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Monte Cryptos

February 4, 2020

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