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Monte Cryptos - Declining to pay my winnings


Found for the Player - Despite our repeated efforts to contact Monte Cryptos to discuss this issue we have received no response whatsoever from the operator.

Read our Monte Cryptos Casino Review.

Player's Complaint


I have an withdrawal of $19,000

First they processed the 2,000 as the limit is $2,000 a week

After i check it on March 3rd

Please help!!

They said that i already withdraw it but i didnt please escalate this further

Ive been chating to agent they said that it will processed as there is a limit but its not showing up on pending withdrawal

Please help!

Im really stressed out regarding this..

This is so unfair ive been lossing too much money on this and i should be get paid.. my whole family is affected..

And now they closed my online casino account

Read the casino review

6 Responses

March 6, 2020

Hi joannamark27 - welcome to!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.



March 6, 2020

Thank you really appreciate it..

I just want my money back

I dont care if they already blocked me into there casino

To be fair they need to payback my winnings that i kept for almost 3 weeks!

This in very unprofessional, ive played to many other online casino.. i know my rights.. as a player and i definately know all casinos terms and condition..

Please do something about this..

March 13, 2020

Hi any updates? Thanks [EDIT]

March 27, 2020

Hi jonnamark27,

Sadly despite repeated efforts to contact this operator to discuss your issue we have received no relevant response. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.


March 27, 2020

So its just like that?

This casino company should ban for operating online games! There scamming people this is unecceptable!!!

March 31, 2020

Hi joannamark27,

I'm not sure what you expected us to be able to do? You're playing with a weakly licensed operator who is operated by a company who take a hostile position towards this service. We were clear at the start of this process that it was unlikely we would be able to help you.



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joannamark27 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Monte Cryptos

March 6, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.