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Mr.Bet - casino confiscated my winnings

Ruling

Found for the Casino - Mr.Bet do have clear terms prohibiting only depositing with bonuses. If you don't play without bonuses you open yourself to this term being enforced.

Read our Mr.Bet Casino Review.

Player's Complaint

Mr.Bet casino confiscated my winnings from my 533€ withdrawal. They offered daily bonuses after registering there which I gladly used. Now they ripped 433€ from my latest withdrawal after 1000€ of deposits. In total I have deposited about 2500€ to the casino and my withdrawals were only 1600€ before this case.

They are referring to their shady bonus term 7.14 where player who uses only bonuses will risk having their winnings removed. So first they give player nice bonuses to use and after winning something back they steal the winnings with no warning whatsoever even after 1000€ of deposits.

Read the casino review

3 Responses

User icon
ThePOGG
January 21, 2020

Hi konposti - welcome to ThePOGG.com!

Have you ever deposited without receiving a bonus?

Thanks,

ThePOGG

User icon
konposti
January 21, 2020

No, I have only deposited with the bonuses they offered to me.

User icon
ThePOGG
January 24, 2020

Hi konposti,

Sadly if that's the case there is nothing we can do to help you.

The terms at Mr.Bet are clear:

"7.14. Mr.bet has a zero-tolerance policy towards bonus abuse, fraud, taking unfair advantage of us and/or other suspicious activity, and we reserve the right to block and remove bonuses, associated winnings and/or deposits from accounts that we suspect, at our sole discretion, are involved in such activities or behaviors such as, but not limited to:

- Players who solely making deposits when there is a bonus available will risk of having their winnings from the bonus confiscated and being left with the initial deposited amount of the bonus in question;"

If you have never played without a bonus being offered then you open yourself to the about term being enforced. This is a term you agreed to at point of registration.

Sorry we cannot be of further help.

ThePOGG

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Agreement

konposti consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrBet

January 21, 2020

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