Mr Green - Beyond longer than necessary state of verification pending
Found for the Player - Mr Green has informed us that they will not cooperate with this service to manage player complaints.
Read our Mr Green Casino Review.
I have a balance of £183.77 in my MrGreen account which was suspended when they requested some documents for verification. However, this was a couple of months ago and although I sent in everything demanded of me the status of my account remains the same - me locked out and zero response from MrGreen. Every week or so I commit some time to entering into their live chat, submitting my details and explaining the situation. It has become rather repetitive especially considering the response is always the same. "We will escalate this further. Is there anything else we can help you with today?". I have been with MrGreen for more years than I care to remember although it seems they are now in different ownership. I have persevered to retrieve my funds but I am not getting anywhere.
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