Mr Green - Withdrawal blocked
Found for the Player - Mr Green has informed us that they will not cooperate with this service to manage player complaints.
Read our Mr Green Casino Review.
I had a mr green account for several months and had no issues. Withdrew once or twice previously but on this occasion I was asked for ID documents which I sent. Initially I had an email to say my account was verified but my withdrawal was not paid and my account subsequently blocked. I was asked to send the same id photos again, selfies pictures of driving licence etc. Each time I sent them I was told to send again "on different background" which I complied with only to met with the same response.
When I pointed out on live chat that it breached UKGC regulation to withold my deposit pending id verification they became rude and unhelpful.
It is impossible to verify my account and withdraw my money.
Official complaint email had no response after 9 weeks.
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