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Mr James - Casino not paying

Ruling

Found for the Casino - Where you accept a bonus you are agreeing to be bound by the terms and conditions associated with that bonus.

Read our MrJames Casino Review.

Player's Complaint

Dear Sirs,

On Friday, I received a text with a 100 Euro bonus to try out the site, Mr James Casino. Surprisingly I did quite well and won over 2000 euros pretty quickly. Despite having to wager 3000 euros I still ended up with 1681.25 and withdrew it. I had probably actually wagered about 4 to 5000 euros because they were only including the losing spins in their calculations.

This morning however i received an email stating... We regret to inform you of the non-validation of your request for withdrawal due to a violation of the terms and conditions of the casino.

The gains made were a result of a bonus.

We remind you that it is forbidden to place bets greater than or equal to 30% of the value of the free bonus.

Winnings and bonuses have been deducted from your account according to the terms and conditions

All I can think is that I made a few 200 euros spins to speed up the large wagering requirements. To top it off the chat operator was pretty cheeky about things. 1600 Euros is a hell of a lot to lose when you have thought you had won it fair and square.

Any help or advice would be appreciated.

Read the casino review

2 Responses

ThePOGG
April 9, 2019

Hi mark1lucy - welcome to ThePOGG.com!

Firstly as a UK citizen you should only be playing with operators that hold a UKGC license. Mr James Casino do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Unfortunately there is not going to be anything we can do to help you in this instance. Where you accept a bonus you are agreeing to the terms and conditions associated with that bonus. Almost all bonuses offered by online gambling operators carry a restriction on the maximum amount you are allowed to wager and if you've exceeded this amount the operator are within their rights to void the bonus contact and reset both parties to starting conditions.

Sorry we cannot be of more help!

ThePOGG

mark1lucy
April 9, 2019

Thanks for your advice anyway - I'm pretty mad at myself to be fair. I was guaranteed at least some winnings that's why I played the big spins just to speed up the wagering requirements - Lesson learned for the future!!!!

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Agreement

mark1lucy consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrJames
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

April 9, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.