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Mr James – illegal bets

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our MrJames Casino Review.

Player's Complaint

The casino refuse my withdraw because they told I make illegal bets in a slot machine!! I never do nothing like that, they are really a very untrusting casino...they call you all time to give you small bonus(I never play with bonus) and after they find some amazing excuses to not pay you!!

Run from this casino is the worst casino I ever play

Read the casino review

3 Responses

ThePOGG
Dec 30, 2020

Hi tavares78 - welcome to ThePOGG.com!

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

How much was your last deposit? How much was your largest bet playing with this deposit?

Thanks,

ThePOGG

Tavares78
Dec 30, 2020

Hi,

Thank you for your help!
I never bet more than 30% of my deposits!!
I buy free spins yes in one slot machine 100€ and I win 350€(they have this kind of possibility)
But I never know or think this is forbidden or considered like a illegal bet... but I agree if they take this money back but the other 1750€ are win without buy free spins!!
And I have all profs of my bets...

ThePOGG
Jan 03, 2021

Hi Tavares78,

Buying bonus features is a bet. You are betting €100 on the outcome of the free spins. As such this would be a breach of the bonus contract.

Sorry we cannot be of further help.

ThePOGG

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Agreement

tavares78 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrJames
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

December 30, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.