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Mr Play - Withdrawal communication
Ruling
Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.
Read our Mr Play Casino Review.
Player's Complaint
I’ve sent all relevant documents they have asked for promptly and they emailed to say I was verified. It has taken 2 weeks to get to this point and the last email was to say it had been passed to the relevant department, despite already receiving an email some days before telling me it had been sent to finance? Conflicting and slow communication I would just like to have an indication if the updated documents are sufficient and if so can I please be paid it would make a difference to me at this time of year especially! Hope you can help me!
Thanks in advance
2 Responses
thepogg
December 7, 2021
Hi jambo5,
Thanks for your email confirming this matter has been resolved - it is appreciated!
ThePOGG
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Agreement
jambo5 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
December 5, 2021
The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.
Hi jambo5 - welcome to ThePOGG.com!
With the greatest of respect, you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 17th of December let us know and I'll contact the operator on your behalf.
Thanks,
ThePOGG