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Mr Sloty - Withdrawal delayed since March 2023

Ruling

Found for the Player - Despite our repeated efforts to contact Mr Sloty to discuss this issue we have received no response whatsoever from the operator.

Read our Mr Sloty Casino Review.

Player's Complaint

I requested a withdrawal of £1000 in March 2023. This withdrawal amount has since been returned to my player account twice (every 3 months) I have re requested it on both occasions and still haven’t received it. Live chat keep telling me to be patient and give the same boy answer before ending the chat.

Read the casino review

5 Responses

User icon
thepogg
October 22, 2023

Hi Binky1980 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
October 29, 2023

Date – 29/10/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
Binky1980
October 29, 2023

Thank you

User icon
thepogg
November 5, 2023

Date – 05/11/2023

This complaint has been checked. Work is ongoing on this matter. We will revert to you when we have new relevant information to share.

Thanks,

ThePOGG

User icon
thepogg
November 12, 2023

Hi Binky1980,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

Binky1980 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Sloty

October 16, 2023

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