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Mr.Bet - Verification issue no payout and blocked

Ruling

Found for the Player - Despite our repeated efforts to contact Mr.Bet to discuss this issue we have received no response whatsoever from the operator.

Read our Mr.Bet Casino Review.

Player's Complaint

Have won and recieved payout 5 times before won 2900 and ask for verification as per usually feb 28.22 sent documents 5x at 5day have sent again even had my documents notorized by Ontario courts and still refuse to payout and blocked my account and took winnings.

Read the casino review

4 Responses

User icon
thepogg
March 20, 2022

Hi cookie1 - welcome to ThePOGG.com.

Please quote the reason the operator gave you for non-payment.

Thanks,

ThePOGG

User icon
cookie1
March 21, 2022

On Sat, Mar 19, 2022, 10:40 PM Mr.bet, wrote:

Hello [EDIT],

Hope you are having a great time!

Please be informed, as your account was blocked for the violation of our Terms and Conditions, the decision is final and you should not provide us with any of the documents for that.

Hope you are having a wonderful day,

Manager of the game club, [EDIT]

[EDIT]

This is email they sent to me

User icon
thepogg
March 21, 2022

Hi cookie1 - welcome to ThePOGG.com!

Please read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

Thanks,

ThePOGG

User icon
thepogg
April 16, 2022

Hi cookie1,

Unfortunately after repeated efforts to contact the operator to discuss this issue we have received no response what-so-ever. At this juncture we have no reasonable expectation of this changing.

Sorry we could not be of further help.

ThePOGG

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Agreement

cookie1 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr.Bet
  • Curacao
  • Faro Entertainment N.V.

March 20, 2022

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