MrGreen/Evoke – non-payment of commission
Ruling
Resolved - The affiliate informs us that this issue has been resolved, but the program have been entirely non-responsive to us over this issue and others. As such all operators associated with this group have been moved to Not Recommended status.
Read our MrAffiliates Program Review.
Player's Complaint
OK, this issue has been going on for months. I have tried to resolve it by e-mail with [EDIT] and to cut a long story short it has been a pointless exercise. I had Neteller as the method and payments accrued over June, July and August failed. I had no notification of this, just happened to spot it in my account at MrGreen and MrGreen Evoke.
They advised I change back to bank transfer which I did, still failed to work despite the same details being OK in all my other affiliate accounts.
Then they said there may be problem with the 8-digit BIC as many have an 11-digit one. I explained the UK uses 8 digits and it can be either depending on your country. 8-digits work fine on all other accounts. They replied to this that I should revert to Neteller and they then asked me to provide my Neteller details by e-mail and they manually changed my payment method back to Neteller in both accounts. I checked this and the details are 100% correct. This was 10 days ago and I still haven't received my commission.
The amounts are 161e on MrGreen and 261e on MrGreen-Evoke and it seems they are clutching at strawas and guessing at possible reasons why I haven't been paid. They blame the details (all correct) then the changeover from Evoke (nothing to do with the MrGreen account which never changed).
It appears that a simple one or two Neteller or bank transfer payments are beyond them and after 2 months of e-mails back and forth my only hope is that thePOGG can contact somebody who can actually action these payments successfully. I give up on the e-mailing exchanges which now contain over 20 messages back-and-forth.
By the way I tried a final e-mail today and it bounced as the [EDIT] address at MrAffs is dead now.
Thanks [EDIT]
3 Responses
OK, the outstanding payments were received this morning 22/11/18. This was after the aff manager got in touch with me after seeing my post about it elsewhere presumably. Even then it took the best part of a month.
I am pleased thus to mark it as resolved, but still concerned that they failed to start a dialogue with thePOGG after I actioned it.
Thanks [EDIT]
Hi dunover,
I'm glad to hear you've managed to get this issue resolved.
I would highlight that, as you've noted, this program has been entirely unresponsive to our repeated communications. At the present time - setting aside your complaint - this leaves us unable to access our affiliate account due to the new terms that you are forced to agree to in order to access your account. As we are not prepared to agree to the new terms, we cannot even access the stats from our historic referrals.
As a result of this and the ongoing radio silence despite notifying them of a complaint all reviews for this group have now been moved to Not Recommended status and links have now been removed. A pretty disappointing end to a group that we've worked closely with for years.
ThePOGG
Agreement
dunover consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:
- Mr Green
- Malta Gaming Authority
- United Kingdom Gambling Commission
- Mr Green Limited
October 31, 2018
Hi dunover - welcome back!
I'll contact the operator and see what we can find out for you, but you should be aware that we are experiencing communication issues with this group since the mentioned AM moved on. To check our stats we would need to agree to changes in the terms of our agreement, some of which we find unacceptable. No answers have been forthcoming regarding these issues.
Thanks,
ThePOGG