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MrGreen – Not fully refounded after account being blocked

Ruling

Found for the Casino - You cannot play with other properties on a UK license if you already have a self-exclusion in place with this license.

Read our MrGreen Casino Review.

Player's Complaint

When my account was blocked my real money balance was £277 and i was refounded only £50, please help, my email adrees is [EDIT]

Read the casino review

3 Responses

ThePOGG
Nov 04, 2020

Hi gabr131984 - welcome to ThePOGG.com!

Why was your account blocked?

Thanks,

ThePOGG

gabr131984
Nov 05, 2020

They told me my account was blocked because i have a self exclusion on one of they're sister casino site's

ThePOGG
Nov 05, 2020

Hi gabr131894,

If you are already self-excluded at another property in this group then the operator would only refund your deposit.

Thanks,

ThePOGG

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Agreement

gabr131984 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Mr Green
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Mr Green Limited

November 3, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.