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MrJames – Excluded twice

Ruling

Declined - Unlicensed operators have little or nothing in the way of standards that they are required in terms of protecting players. If you play with these outfits there is nothing we can do to help.

Read our MrJames Casino Review.

Player's Complaint

I have a serious gambling addiction and suffer mental health problems i excluded in june and was allowed to reopen my account even when I asked the site never to let me back as I am a addict they opened my account again after the site rang me and left a voice mail inviting be back even when I asked them not to. I have asked for my deposits back but tgey ignore my emails

Read the casino review

1 Response

ThePOGG
Sep 08, 2019

Hi ragster22 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. MrJames do not hold a UKGC license and as such are breaking UK law by accepting your custom.

Secondly, the group you have chosen to play with are both negatively listed here and inconsistent in their approach to managing complaints submitted to this service.

Finally MrJames are a weakly licensed operator with no clearly defined Responsible Gambling standards that they are required to meet. As such there nothing to stop them reopening accounts.

All we can suggest is our free Responsible Gambling app BetBlocker that will restrict your device from accessing unlicensed sites like MrJames.

Sorry we cannot be of further help.

ThePOGG

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Agreement

ragster33 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrJames
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

September 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.