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MrJames – Non payment of winnings

Ruling

Found for the Player - MrJames Casino have declined to discuss this complaint with this service. As such the complaint is ruled in favour of the player.

Read our MrJames Casino Review.

Player's Complaint

Only played the site a couple of times. Won €1700. Tried to withdraw and was told I had exceeded the 30% rule. I was given my deposit back although it has not appeared in my bank account. I did not exceed the rule and was careful not to. When I tried to take a screen shot of the game history as proof it was blank.

I have disputed this and have not got a response. I am in the UK and was accepted to play.

This site has no intention of paying me and I feel strongly about this.

Read the casino review

4 Responses

ThePOGG
Jul 08, 2019

Hi jackie1929 - welcome to ThePOGG.com!

Before we can do anything to help you we need you to provide your full name.

Thanks,

ThePOGG

jackie1929
Jul 11, 2019

Emailed you a reply as was unable to get on the site. My full name is Jacqueline Shanks

jackie1929
Jul 13, 2019

Site refunded deposit but not replied to emails. I called tonight and they told me that in ALL the hundreds of bets I made that night ONE exceeded the 30% rule.
I did not exceed the 30% and am certain this was to stop me withdrawing €1700 when my deposit was only €60 and only the second time on the site.
I wholly believe they are committing some kind of computerised gambling fraud!

ThePOGG
Aug 20, 2019

Hi jackie1929,

MrJames Casino have declined to discuss this complaint as they are dealing with it via their regulator.

Sorry we could not be of further help.

ThePOGG

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Agreement

jackie1929 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MrJames
  • Curacao eGaming
  • Alpha Interactive Solutions N.V.

July 7, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.