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MrQ - They don’t want to pay

Ruling

Found for the Casino - This complainant has opened a second account using a device/IP address they know was already associated with an account. That represents a breach of operator terms of use.

Read our MrQ Casino Review.

Player's Complaint

Hi!

I applied for a withdrawal on 29th of November and they still didn’t paid me. 10 days they just ignore my emails . Told me my account is under review and they will contact me when they will have any updates . They asked for proofs and I gave them everything what they asked before 29th of November and after once again. Think they just don’t want to pay . We , my partner and me using a same phone number and a same mobile phone , but we are two different people and we proof that to them , maybe don’t believe that on the start , but we proof that .

Read the casino review

1 Responses

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thepogg
December 16, 2022

Hi shinyk - welcome to ThePOGG.com.

Sadly there's nothing we can do to assist you with this matter. MrQ Casino carry the following term:

"You are only entitled to have one Account. Only one Account for each household, IP address and device is allowed."

If you have been sharing a device with another account holder, you have breached this term and the operator would be within their rights to consider your account void.

Sorry we cannot be of further help,

ThePOGG

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Agreement

shinyk consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

December 16, 2022

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