MrQ - They don’t want to pay

Ruling

Found for the Casino - This complainant has opened a second account using a device/IP address they know was already associated with an account. That represents a breach of operator terms of use.

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Player's Complaint

Hi!

I applied for a withdrawal on 29th of November and they still didn’t paid me. 10 days they just ignore my emails . Told me my account is under review and they will contact me when they will have any updates . They asked for proofs and I gave them everything what they asked before 29th of November and after once again. Think they just don’t want to pay . We , my partner and me using a same phone number and a same mobile phone , but we are two different people and we proof that to them , maybe don’t believe that on the start , but we proof that .

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