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MrWin - exclusion with everymatrix network

Ruling

Resolved - This player has become non-responsive to our requests for further information. As such we assume they no longer want our help.

Read our MrWin Casino Review.

Player's Complaint

i opened a betting account with mrwin and fantasino, however i shouldnt have been allowed to as i already have an exclusion in place on sites on the everymatrix network. i have a account with boylesports that is excluded till 2019, and possibly jetbull. Basically i feel all bets should be made void and the deposits refunded as i shouldnt have been allowed to open an account with either mrwin and fantasino. I did send several email to everymatrix only received a reply yesterday after 5 days of waiting, and a very short reply saying they cant refund the deposits. i dont feel they take responsible gambling seriously at all. Hope you can help with this. Regards [EDIT]

Read the casino review

8 Responses

ThePOGG
November 3, 2017

Hi irfan27 - welcome to ThePOGG.com!

Firstly, BoyleSports does not run on the EveryMatrix and to my knowledge never has. A self-exclusion with that operator would not carry over to EveryMatrix operators.

If you have excluded at Jetbull that may apply, but it would depend on how you requested your exclusion and the details used when registering at MrWin and Fantasino.

Can you please forward any communications you had with Jetbull regarding excluding and your communications with EveryMatrix to [email protected]?

Thanks,

ThePOGG

irfan27
November 3, 2017

hxxps://everymatrix.com/clients/boylesports-vegas link above says they own it. i believe wen i excluded i did it online i dont have any emails that confirm my exclusiion but i was definitely excluded from jetbull. im sure im excluded from a lot of the sites on the everymatrix network, they closed my fantasino account after i requested my withdrawal because they know im an excluded customer.

irfan27
November 3, 2017

which sites are operated on the everymatrix network?

ThePOGG
November 6, 2017

Hi irfan27, Unfortunately all that links tells us is that BoyleSports receive some software from EveryMatrix. BoyleSports run on their own license, not the EveryMatrix license and as such the two groups would not share player information with each other. You can see the sites on the EveryMatrix license here - hxxps://secure.gamblingcommission.gov.uk/PublicRegister/Search/Detail/39383 Thanks, ThePOGG

irfan27
November 6, 2017

im permanently excluded from superlenny

ThePOGG
November 6, 2017

Hi irfan27,

Can you forward the communication where you requested your exclusion at Superlenny to [email protected]?

Thanks,

ThePOGG

ThePOGG
November 17, 2017

Hi irfan27,

I'm following up on the above?

Thanks,

ThePOGG

ThePOGG
November 24, 2017

Hi irfan27,

If we haven't heard from you by Friday the 1st of December I'll assume you no longer want our help with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

irfan27 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

November 3, 2017

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.