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MrWin – winnings confiscation

Ruling

Resolved - MrWin Casino have acknowledged a mistake made at their end and have paid the player in full. The player is non-responsive so we assume they've received their funds.

Read our MrWin Casino Review.

Player's Complaint

I have an verified account with mrWin for a week and when I tried to withdraw my money, 2686€ i was told that I have breached their terms and that my winnings will be voided. I have now found out that players from Slovenija are not allowed to bet with them but I was not notifed about this when I opened my account or when I deposited my money, just when I tried to withdraw my winnings they are saying they will be voided because I have breached their terms by betting with them. but I was normally allowed to open an account, deposit my money and bet with them. Can you please contact them about this as this is absurd. thank you

Read the casino review

5 Responses

ThePOGG
Dec 23, 2017

Hi stavepanda - welcome to ThePOGG.com!

Before we go any further - did you enter your country of residence accurately when signing up to MrWin?

Thanks,

ThePOGG

stavepanda
Dec 26, 2017

Hello, sorry for the late delay, the email was under spam. Yes of course I entered Slovenija, they accepted my account and all of my deposits as I deposited 1500€ to them. They accepted all of my bets, a total 10 of them and they just told me this when I tried to withdraw my winnings. And now they dont want to talk to me and just confescated all of my winnings, more than 1150€. And please do check, they have writen that players from Slovenija can not bet with them in their bonus terms, and I did not use any of their bonuses. In their main terms there is nothing about players from Slovenija not allowed to bet. And I also do not know what they are talking about when they also told me there was irregular betting activity from my side. I only betted big well known matches and I won so they simply decided to take my money.

ThePOGG
Jan 05, 2018

Hi stavepanda,

I've spoken to the operator about this issue - they've informed us there was an error at their end, they've returned the funds to your account and that you simply need to log in and request a withdrawal.

Could you make a withdrawal and then confirm when you receive your funds?

Thanks,

ThePOGG

ThePOGG
Jan 15, 2018

Hi stavepanda,

Can you confirm receipt of your funds?

Thanks,

ThePOGG

ThePOGG
Jan 22, 2018

Hi stavepanda,

If we haven't heard from you by Friday the 2nd of February I'll assume you've received your funds and close this complaint.

Thanks,

ThePOGG

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The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.