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MyBookie.ag - Missing Money

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolved their issue on their own.

Read our MyBookie Casino Review.

Player's Complaint

Hello,

I sent my bookie about my case which was missing money in each winning that I got and I provided the with all evidence that they need to look at my case seriously, but they keep sending me that I didn't miss any money from the Black Jack games and slot games. I sent all games that I recorded and I showed to them all issues. Still saying there was no issue and I received my complete winning. Could you please help me with this case? you can check all YOUTUBE links that I sent to them. This was the first email I sent to them. Please, let me know if you want all emails between me and the casino. Ticket#579959

Blackjack_scam1 Video:

In this video, I didn't get my full amount of winning.

My Balance was 1640.32 after adding my bet of $100, I won the game and I should get $200, but I only received $49. Now, I want $151 the rest of winning:

[EDIT]

Blackjack scam 2 Video:

The Casino system was acting up. Please, look at the balance from the beginning until I received my winning. The Balance was 1676.32 and I bet $100 and as you can see in the video my balanced was changed to $1475.32 before placing the bet. So, I want here $201:

[EDIT]

Fruit Zen Slot _ Scam 3 Video:

In this slot game, Please, look at the balance from the beginning and add the winning amount to it. So, it was $2142.32 . As you can see there was a problem. I won $304 and I got only $5. So, the balance was changed only to 2147.32, So I want here $299:

[EDIT]

Fruit Zen slot_ Scam 4 Video:

In this slot game, Please, look at the balance from the beginning and add the winning amount to it. The balance was 1887.32. I won $626. So, the total balance was supposed to be $2513.32. I only received $2397.32. I want here $116 right:

[EDIT]

Another thing I want to add here. Please, check the whole slot history game of FRUIT ZEN game, because I had the same problem before,but I forgot to record it. So, I supposed to get $300-$500 more. Anyway, I am still checking my recording and I might send you new issues.

Thanks,

Read the casino review

8 Responses

User icon
ThePOGG
September 13, 2020

Hi shatoor - welcome to ThePOGG.com!

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

User icon
ThePOGG
October 6, 2020

Hi shatoor,

We're waiting on you providing the video you indicated in your last email communication to MyBookie.

Thanks,

ThePOGG

User icon
shatoor
October 7, 2020

Hello,

Sorry for the late I will send you an email with everything today or tomorrow.

Thanks

User icon
ThePOGG
December 28, 2020

Hi shatoor, Can you please provide the unedited video file that was used to create - [EDIT] Thanks, ThePOGG

User icon
ThePOGG
January 10, 2021

Hi shatoor,

I'm following-up on the above?

Thanks,

ThePOGG

User icon
ThePOGG
January 17, 2021

Hi shatoor,

If we haven't heard from you by Friday the 29th of January I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

User icon
shatoor
January 26, 2021

Hello, Can you tell me why are you asking me to get the unedited video? I can tell you. The casino is trying to get the original video so, they would not let me publish it on public. Anyway, this is the last thing I could do. Because I have many plans can affect this casino better than publishing the video. The casino is still trying to waste my time so I can forget about the case. Anyway, I will provide you with unedited video, but the video would have only my logo on it, because it is under Copyright. I will give the casino only 10 days to resolve my issue and return all my money that they have been stealing from me. You know what I mean about "ALL MY MONEY". After that, if I haven't received my money by Friday the 5th of February. I will assume the casino is refused to return my money. So, I can do my next steps. This is the video: [EDIT] Note: My advice for the casino is to show cooperation with me, because this case is not only my case, it is a public case, and you know exactly what I mean about that. Thanks

User icon
ThePOGG
January 31, 2021

Hi shatoor,

The operator has not asked for the video. I have. Nor have I asked you to publish it anywhere. If you are worried about your "copyright" you can send the file via any of the free file transferring services that are readily available online. Use the email address [email protected]. Please send a completely unedited version of the file.

Finally, this complaint file is not in the public domain. You are not speaking directly to the operator. Demands, deadlines etc etc etc serve no purpose. If we receive any further communications that appear to be threatening or attempts to extort an outcome, your complaint file will be closed and we will take no further part in the management of this case.

ThePOGG

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Agreement

shatoor consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • MyBookie
  • Curacao eGaming
  • Duranbah Limited N.V.

September 13, 2020

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