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N1 - 1 ip

Ruling

Resolved - Both the submitting complainant and N1 Casino have informed us that this issue has been resolved and the player has received their funds.

Read our N1 Casino Review.

Player's Complaint

I just got a that mail: Dear Friend,

We have to remind you that according to our Terms and Conditions only 1 account per IP, device or household can get bonuses. We are sorry to inform you that your winnings were confiscated to the deposit amount due to violation of the rules. Also please note that bonuses are not available for you anymore.

Best regards,

N1 Casino Support Team

But i am 100 sure that i use 1 account, i have one mail to all casinos, [EDIT] can u help me?

Read the casino review

6 Responses

ThePOGG
May 18, 2020

Hi asisst - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

ThePOGG
May 18, 2020

Hi asisst,

Before we can do anything to assist you, you need to provide us with your full name.

Thanks,

ThePOGG

asisst
May 18, 2020

Hi thank you for your answer, i am Michał Sobczyk, my nick in n1 casino is asisst

ThePOGG
May 19, 2020

Hi asisst,

Our understanding is that your balance will be reinstated. Please let us know when you receive your funds.

Thanks,

ThePOGG

asisst
May 19, 2020

Hi ThePOGG,i have receive my funds. Thank you very much for your help - you are amazing. Problem has been solved.

ThePOGG
May 22, 2020

Hi asisst,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

asisst consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

May 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.