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N1 – Blocked account. Do not want to pay the winnings

Ruling

Found for the Casino - This player opened multiple accounts in violation of terms and conditions. As such there is nothing we can do to help them.

Read our N1 Casino Review.

Player's Complaint

I first registered in this casino.Won 1234 USD and requested a withdrawal.I was asked to To verification of documents.I was told that everything is fine and waiting for payment.I waited 12 hours and wrote to the chat support,because it says that the payment on QIWI wallet instant.I was told in the chat that they do not see my documents.I sent again,to which I was told that all is well and expect payment soon.Another day passed, no payments received.I cancelled the withdrawal request and resubmitted the request.After a few minutes, my account is locked.I received an email that blocked my account and confiscated my winnings due to duplicate account.The casino won't give me any proof.I'm sure I don't have a duplicate account at this casino because I started gambling recently and where I registered I remember very well.I was blocked by a casino by mistake!I don't want to believe the CASINO is blocking players ' accounts, because they don't want to pay the winnings!Please check and give me back my account access and win

Read the casino review

3 Responses

ThePOGG
Jun 16, 2019

Hi prostoy02rus - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Prostoy02rus
Jun 16, 2019

I agree to your services

ThePOGG
Jul 03, 2019

Hi Prostoy02rus,

I've reviewed this issue with the operator.

The timeline of events is that you registered directly with N1 Casino and contacted support and requested free spins. At the time there were no free spin offers available for direct registrations. You declined to engage in any further activity on that account.

You then signed-up a second account, this time having clicked through from an affiliate site to allow you to claim the free spin offer that was being promoted through that affiliate.

By doing this you have breached two sets of terms.

In the first instance almost all online gambling operators, including N1 Casino, prohibit the player from opening a single account.

Secondly, the offer promoted by the affiliate was exclusively available to new players, i.d. players who did not already have an account. As you already had an account you were not entitled to claim this offer.

I'm sorry but there's nothing we can do to help you in this instance.

ThePOGG

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Agreement

prostoy02rus consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

June 14, 2019