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N1 - bonus money

Ruling

Found for the Casino - This player has breached the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our N1 Casino Review.

Player's Complaint

Hi!

I have copied the mail I have written to the casino below. I hope you can do something. Thanks in advance.

Hello.

I played yesterday for hours and wanted to cashout and now you say I have exceeded the bet and dont want to cashout anything? In the terms you say the bet should not exceed 5 eur, but there is not written that you can take the money back.

Nobody reads the whole terms and you would be able to set the limit, but you didnt.I kindly ask you to csh out the money or I have to take fruther steps to get my money back.

Read the casino review

4 Responses

ThePOGG
September 17, 2019

Hi dodi - welcome to ThePOGG.com!

Firstly - ThePOGG.com is an English language service and for legal reasons we can only manage complaints in English. I've used Google Translate to translate your message but from now on you need to translate your messages before you post them.

Next as we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Moving on to your case - did you bet more than €5 while playing with a bonus?

Thanks,

ThePOGG

dodi
September 17, 2019

Hi.

I I think I played some spins with more than 5 eur. But most of the win I made was with 5 eur or less, but they took all the money. They don’t even warn you, it’s just written at the end of the conditions and terms. At least they should pay out the money which was not above 5 eur. Thank you for your help.

Dawood

dodi
September 17, 2019

And I think the bonus money was played out when I played above 5 eur, maybe you can let them send the history.

ThePOGG
October 4, 2019

Hi dodi,

I've now reviewed your play history.

At 16:28:03 server time on the 15th of September you deposited €50 and received a €50 bonus with a wagering requirement of 50xbonus (€2500).

You then started wagering. At 18:54:40 server time, after having completed €1621.90 of the wagering requirement, you then upped your bet to €10/spin breaching the maximum allowed bet rule.

That being the case I'm afraid there is no grounds for us to seek a return of your winnings.

Sorry we could not be of further help.

ThePOGG

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Agreement

dodi consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

September 17, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.