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N1 - Bonus Spins Win

Ruling

Found for the Casino - This player has received the maximum amount they are entitled to based on the bonus that they have claimed.

Read our N1 Casino Review.

Player's Complaint

Hello,

so i´ve got an email from n1 casino that told me i've got 20 free spins in a game. So i logged in and won around 20€ in that game. After the Bonus Spins ended it said that i have to wager it 50x to get the money. So i've played more and won around 900€. The wager was completed and I wanted to cashout 700€. After a while I looked into the casino and they refused the cashout and left me 50€. So my money is gone. They said that wins resulting out of bonus spins are capped to 50€. But why did i have to wager it then. Is this legal? And if not how do I sue them.

Thanks Alot

Read the casino review

1 Responses

ThePOGG
December 26, 2020

Hi afromoe - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to assist you in this situation. The N1 Casino bonus terms include the following:

"The maximum withdrawal limit from no deposit free spins is 50 EUR/USD, 500 NOK, 75 CAD, 3,500 RUB, 75 CAD, 200 PLN. To request a withdrawal, you must fully verify your account and make a minimum deposit."

All we can suggest is that you ensure you familiarise yourself with the terms and conditions associated with any bonus you claim before you play to avoid disappointment.

Sorry we cannot be of further help.

ThePOGG

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Agreement

Afromoe consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • N1 Interactive Ltd

December 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.