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N1 Casino - cheating and dizziness

Ruling

Found for the Casino - This player has not played enough to generate a large enough sample size to draw any mathematically valid conclusions about the fairness of the games they played.

Read our N1 Casino Review.

Player's Complaint

I deposited a total of € 4151 in the casino from 08/27/2021 to 01/08/2022. And what did I get for it "nothing" zero profit! the slot machines do not bring any winnings with real money. with bonus money you make winnings from it but you have nothing. because shortly before you have met the bonus conditions the slot machines also make zero winnings again. and that's strange! manipulation is in my eyes! will not leave it in the room like that. would like that that is being tested. Otherwise, I see myself forced to take legal action. I will also look for like-minded people because the same thing happened to me. I therefore ask you for help and of course I hope that this can be arranged differently.

Read the casino review

1 Responses

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thepogg
January 8, 2022

Hi nasueikku - welcome to ThePOGG.com!

Please ensure you have read our Complaint Guidance to ensure that you fully understand how our complaint management process functions.

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Sadly there is nothing we can do to assist you in this instance.

Slots games are 'high variance'. This means that the rare big wins are balanced out by long periods of losing. They are also weighted in favor of the house, meaning that the more you play, the more you are expected to lose.

The size of the loss you describe could result from an entirely normally functioning game, even at the lowest stakes.

There's simply nothing in the description you have provided that would provide grounds to conclude that the games in question are behaving abnormally.

If you are losing more than you are emotionally comfortable with, it may be time to consider whether gambling is becoming a negative factor in your life. You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 15k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

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Agreement

wuppi78 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Malta Gaming Authority
  • N1 Interactive Ltd

January 8, 2022

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