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N1 Casino - does not refund and breaks MGA Licence rules

Ruling

Declined - The regulator that we act on behalf of is already managing this issue. Their authority supersedes our own and as such we would not intervene.

Read our N1 Casino Review.

Player's Complaint

Hello.

My Name is [EDIT], I am 16 years old and from Germany.

I deposited 2x 500€ on N1Casino.

I wrote the support and requested a refund according to the MGA´s Directive 2 of 2018, Player Protection Directive, Part VIII 26 (3) "Where a minor, notwithstanding the checks put in place by the B2C licensee, manages to make use of the gaming service, the B2C licensee, as soon as it becomes aware that such player is a minor, shall take all necessary steps to prevent such minor from making further use of its gaming service and to return the minor to the state in which the minor was prior to playing, returning any monies wagered and confiscating all winnings, if any. "

Unfortunately they did not accepted to refund deposits made by a minor. I then contacted the MGA and they contacted N1 Casino. N1Casino then asked me about my Bank Details etc. I wrote them everything they asked for. But then they wrote the following "After a review of your case, you were denied a refund by our Administration. This decision is final."

Could you please help me to get my money back ? I created the Account in my mothers name, but all of the deposits came from my Bank Account.

Best regards and stay healthy,

Read the casino review

3 Responses

ThePOGG
September 27, 2020

Hi nielsoderso - welcome to ThePOGG.com!

If the regulator has already been involved in the management of this issue then you would need to take the issue back the MGA. They supersede our authority.

Thanks,

ThePOGG

NielsOderSo
September 27, 2020

Hello.

Thank you for your quick answer :).

But could you please help me with that ?

ThePOGG
September 28, 2020

Hi NielsOderSo,

As previously explained, you need to revert to the regulator. We would not intrude on an issue they are already involved with.

ThePOGG

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Agreement

NielsOderSo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • N1 Interactive Ltd

September 27, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.