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N1 Casino – max bet violation

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our N1 Casino Review.

Player's Complaint

i played at casino n1 .. i got them a bonus .. which i didn't know who had a wagering limit .. i even wrote customer service several times on the chat it my all was beautiful. returned to withdraw my $ 4000 said that I violated the allowed bet .. ok .. maybe .. but from where I was correct at the time I exceeded I am entitled to my $ 2700 .. and it gave me 100 $ only .. I am entitled to my money and I want it please

Read the casino review

3 Responses

ThePOGG
Mar 24, 2021

Hi queen_brz - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

To be clear - you accepted a bonus and then exceeded the maximum allowed bet associated with that bonus?

Thanks,

ThePOGG

queen_brz
Mar 24, 2021

Hello yes I had a bonus I accept it I played and won a total of $ 7000 and more but the customer service I asked for information on how it worked and explained that I had a bonus for them I had to play $ 5000 before withdrawing .. I took the time . to. ask anyone at any time throughout and each time I asked for help told me that I had a max for the bet then I won a lot more than $ 7000 ... because I played the $ 5000, in question I asked for $ 1000 and $ 4000 as a withdrawal ... I took back $ 1000 and after all that he refuses me my withdrawal I told myself that to be in good negotiation way .. he could give me the 2600 $ that I had before exceeding the stake and cannot say there I did not ask for the information I wrote 10x. customer service

ThePOGG
Mar 28, 2021

Hi queen_brz,

If you have exceeded the maximum allowed bet there is nothing we can do to assist you. Due to your breach the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

All we could suggest is that you ensure you read and abide by the terms of any bonus you accept in future.

Sorry we could not be of more help.

ThePOGG

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Agreement

queen_brz consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • N1 Interactive Ltd

March 22, 2021

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.