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N1 - confiscated 29000€

Ruling

Found for the Casino - N1 Casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other player accounts.

Read our N1 Casino Review.

Player's Complaint

hello I got 60 free spins starburst at N1 without deposit. I won 135 € with it and the wager was 50x about 6500 €. I did this in compliance with the bonus conditions. Then I played up to about € 32,000. Ultimately € 29,000 remained. The next day I wanted to make the payment. N1 confiscated all winnings stating that I had multiple accounts under the same IP address. It's just not true. I played most of the time on my cellphone and partly in the mobile network on the go. but never used a double account. It's about € 30,000 and N1 doesn't respond to me. I do not know how I can help myself because the allegations simply do not apply. I live in a single house. Nobody in this house (only my wife children and I live here) played except me. Nobody except me has an account. N1 does not send me any evidence to substantiate their suspicions. Please help me since I have seen at gamblejoe and CasinoGuru that N1 often gives these reasons for confiscation. Excuse me for my bad English I am from Germany.

Read the casino review

4 Responses

ThePOGG
February 18, 2020

Hi simon10000 - welcome ot ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

Simon10000
February 18, 2020

Thanks a lot @thepogg

Simon10000
February 25, 2020

Hello @the pogg

Are there any news ore reactions from N1 Casino?

ThePOGG
February 28, 2020

N1 casino have provided sufficient evidence to demonstrate that this player's account is unnaturally associated with other accounts. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

Simon10000 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

February 18, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.