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N1 – Funds Confiscated

Ruling

Found for the Casino - This player has exceeded the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our N1 Casino Review.

Player's Complaint

Hi There,

On the 25th of August i made a deposit of €50 on N1 Casino with a 200posit which i got in Rosteih store,an afilliate from that casino.

I started to play with €150 and a wager of 50x to be completed.

After being playing for a while and getting a few small wins i went to play in Money train and got a win of €12575.00 on a €2.50bet.

After that win i increased the bet to €10 to complete the wager faster which i did easely.

After around 7 hours playing i went to cash out €14.500.00 and still left €2500 on the site to play in the future. Straight away i got the emails regarding my Withdraws requests and turn off the laptop.

The next day when i turned the laptop on i would only have €50 on my account!!

I contacted the support and they said , my funds were adjusted and i have exceeded the max bet on the bonus!! so they confiscated €16950.00.

They keep saying to me that i should pay more attention next time and follow the bonus requirement and also to read the terms and conditions on the website...

There is nothing regarding that bonus on the website and in the affiliate store the only conditions is a minimum deposit of €50 and a 50x wager requirement!!

Ive tried to sort this with them explaining it that there is no information regarding it on their website and i should be entitled to the money because nowhere say that the max bet on that deposit bonus is €5.

I even said that at least the big win on a €2.50 bet should be paid to me and they say the decision is final.

If the max bet is €5 on the bonus deposit , the bets should be capped the same way some machines are blocked and we are not allowed to play it if wagering.

I have all the screenshots from my account and from the live chat which i can provide if helps.

Can you guys help me with this situation?

Regards,

Read the casino review

4 Responses

ThePOGG
Sep 02, 2020

Hi slb2410 - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to assist you in this instance.

Both the N1 Casino standard bonus terms and the Roshtein specific bonus terms do include the following:

"Maximum bet while wagering: EUR 5 / USD 5"

If you have placed bets exceeding this amount you have breached the bonus terms and the operator are within their rights to consider the bonus contract void and re-set both parties to pre-contract conditions. All we can suggest is that you ensure that you have read and understood the terms associated with any bonus you claim in future.

Sorry we could not be of more help.

ThePOGG

SLB2410
Sep 04, 2020

Hi There,

Thanks for your time reviewing the case but i just would like to highlight that you cant find that information about the max bet on the Roshtein bonus anywhere... All the other bonus are explicit but no mention on a max bet on that bonus!!
Can you send me a link where it says Roshtein or N1 afiliate bonus is €5 max bet?

Regards,

SLB2410

ThePOGG
Sep 07, 2020

Hi SLB2410,

Yes this information is contained on the Roshtein bonus page:

Regardless, at point of registration you agreed to terms and conditions which also include this restriction. These terms are also linked to in the Roshtein bonus terms:

So you have been given this information multiple times and did agree to abide by this rule across all promotions at point of registration.

Thanks,

ThePOGG

SLB2410
Sep 07, 2020

Hi There,

Thank you very much for the clarification.

I didnt notice that information on Roshtein site.

All sorted now.

Thank you.

Regards,

SLB2410

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Agreement

slb2410 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • N1 Interactive Ltd

August 31, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.