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N1 – Max Bonus Bet

Ruling

Found for the Casino - This player has breached the maximum allowed bet term while playing with a bonus. As such there is nothing we can do to help them.

Read our N1 Casino Review.

Player's Complaint

Hello,

I was going to play on n1casino and get a VIP Bonus which said 200 percent , 50x wager and nothing else.

On the Homepage is nothing to find about Terms to this Bonus so i played and won 4000 Euro which i wanted to cash out last days. die withdrawel was declined because i was using higher Bets then i was allowed to they say. The Problem is like i described in the first line how could i know this? no Info about the VIP Bonus on the Site and a general max bet of 5€ cannot be when they have a high roller Bonus with 10 Euro max bet. So what can i do if i get a VIP Bonus without any Infos oder a Description about?

im scammed and they try to do everything to not pay my winnings. btw the most of the winnings were made before i spinned with more then 5 Euro.

would be great to hear from you soon.

Read the casino review

3 Responses

ThePOGG
Jan 14, 2020

Hi vmanxxx - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

Unfortunately there is nothing we can do to help you in this instance. The N1 Casino terms and conditions contain a section called 'General Bonus Terms and Conditions'. The inclusion of the word 'general' indicates that these terms apply to any situation where other terms, or exclusions from general terms, are explicitly stated. The General Bonus Terms contain the following term:

"6. The maximum bet with an active bonus is 5 EURO/USD, 50 NOK, 300 RUB, 7 CAD. Max bet limit (5 EUR) includes bets doubling after a game round has been completed, bonus rounds (purchased within the game). To get any deposit bonus credited to your account, you need a deposit of at least 20 EUR amount in equivalent. To use the free spins, you need to visit your client area, open the "Bonuses" tab and activate the ones you need. They will then become available for the corresponding slot."

If you have breached the maximum allowed bet term while playing with a bonus the operator are within their rights to consider the bonus contract void and reset both parties to pre-contract conditions.

Sorry we cannot be of further help.

ThePOGG

VManXxX
Jan 14, 2020

They have an Highroller Bonus on the Site with an max bet of 10€ so i can be that the VIP Bonus got also a higher maxbet and because of no Information about this VIP Bonus i thougt its ok because im not using a regular Bonus which is declared on the Site.

If the 6. Paragraph is the rule why can there be an Bonus with 10€ and other Bonuses like mine VIP Bonus without any Informations about that?

ThePOGG
Jan 14, 2020

Hi VManXxX,

As explained above - the General rules would apply unless you are explicitly informed of an exception. In the case of a high roller bonus where they have stated an increased maximum bet they have defined the exception. And where this is included it is very clearly structured to make it apparent that this is specific to the 'First Deposit High Roller Bonus'. It does not suggest that it applies to anything else.

ThePOGG

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Agreement

vmanxxx consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

January 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.