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N1 - Payments deducted twice

Ruling

Resolved - A missing transaction has been recovered and the player confirms that they have now received their funds in full from N1 Casino.

Read our N1 Casino Review.

Player's Complaint

I have deposited EUR 900 and EUR 1000 to my N1 Casino account on 02.06.2019.

However N1 deducted these amounts twice from my credit Card. After contacting their live support i had to find out that they are not willing to investigate since all answers i received are that they cannot find these payments and i should wait for their financial Team to Reply which has not happened yet. Therefore i kindly ask you to help out in this case, since EUR 1900 is quite a big sum

Read the casino review

6 Responses

ThePOGG
June 11, 2019

Hi elel0rn - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

I'll contact the operator and see what we can find out for you.

Thanks,

ThePOGG

elel0rn
June 13, 2019

The financial team of N1 just replied to my request.

They stated that they have returned the payments on June 6th but after contacting my bank i had to find out that my bank is unable to see the EUR 1900.00.

According to the bank they did not receive any returned payments yet.

ThePOGG
June 14, 2019

Hi elel0rn,

Can you please provide a bank statement showing the double charge? Send it to [email protected].

Thanks,

ThePOGG

ThePOGG
June 25, 2019

Hi elel0rn,

I'm following-up on the above?

Thanks,

ThePOGG

elel0rn
June 25, 2019

Hi ThePOGG,

the case can be closed as i received the double-bookings back today.

Thank you.

ThePOGG
June 27, 2019

Hi elel0rn,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

elel0rn consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

June 11, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.