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N1 - Under 18 years old Refund

Ruling

Found for the Casino - The name registered on this account matches the ID provided and the payment method used. There is no evidence the person was not who they claimed to be.

Read our N1 Casino Review.

Player's Complaint

i depositet 1000€ on N1Casino.com

Im under 18 and wantet to get the money refunded. The Support or Manager just closed my Ticket without any specific answer or even a refund. I used a wrong name to get acces to the casino.

Read the casino review

4 Responses

ThePOGG
April 26, 2020

Hi nielsoderso - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

With regard to your complaint - who's name did you use to register? Who is the named account holder or the payment method you used to deposit?

You may find our free Responsible Gambling app BetBlocker useful. It allows users to restrict their internet capable devices from accessing over 12k gambling operator websites for between 24 hours and 5 years.

Thanks,

ThePOGG

NielsOderSo
April 27, 2020

I used the name "Iris Buch".

The name of the account holder from the payment method is me (Niels Buch).

I used instant bank transfer.

NielsOderSo
May 6, 2020

Good Morning,

i havent recieved any answer yet.

lg

Niels Buch

ThePOGG
May 12, 2020

N1 Casino have provided sufficient evidence to demonstrate that the details used to register this account do match those of both the payment method used and ID submitted. As such we will take no further part in the representation of this player's claim.

No further posts will be approved on this thread.

ThePOGG

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Agreement

NielsOderSo consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

April 26, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.