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N1 - verification 3 months of my bank history after 1 month casino play

Ruling

Resolved - This player has become non-responsive to our requests for update. As such we assume that they no longer require or assistance with this matter.

Read our N1 Casino Review.

Player's Complaint

Hello,

I just new on N1 casino I registerd on 1st of August i won a little amount on my first deposit.

I filed my documents

- copy id front bank

- utility bill

- skrill profile

- skrill deposit to n1 casino

They are asking for additional documts

Dear Friend,

Please be informed that your withdrawal request was declined because of account verification required.

We would like to ask you to upload the following documents into your profile (Documents tab):

- history of your Skrill transactions for the last 3 month

- selfie with ID and a note in hand (text of a not "Hi N1 Casino + current date")

to ridiculous demands in my humble opinion

which are no problem to get.

But why they need to see 3 months of my transaction history???

It's an invasion on my privacy, which shouldn't be allowed for a casino to see.

- personal transaction and purchases.

why is this of there interest and what will they do with this information.

It's disturbing and such bad influence on the casino world. Hope something can be figured out

Read the casino review

6 Responses

ThePOGG
August 29, 2019

Hi zl342da - welcome to ThePOGG.com!

As we are the ADR for the N1 Interactive Ltd license under the Malta Gaming Authority license there is certain information we have to provide you now.

You can find all the relevant information about this service here – http://thepogg.com/terms-of-use/ and the terms of use for our complaint service here - https://thepogg.com/terms-of-use-for-dispute-resolution-service/

To summarise.

– Use of this service does not preclude your seeking redress through court proceedings .

– This service is free to use for both the complainant and operator.

– At any point during the procedure the submitting party retains the right to withdraw their complaint. This does not preclude our right to continue the discussion with the involved operator of general issues related to the complaint (i.e. insufficiently clear terms and conditions).

– You are not obliged to obtain independent or legal advice or representation, though you may choose to do so.

If you have any questions about the above, let me know.

The requests being made are referred to as a 'Source of Wealth' check and are a legitimate fraud prevention check that the operator are legally required by license to conduct when security concerns arise in connection to an account's activity. We would not request an operator disregard this type of check.

You need to comply with the request and if you are still experiencing issues after this point we will speak to the operator on your behalf.

Thanks,

ThePOGG

Zl342da
August 30, 2019

So my source of wealth cannot be a pay slip. But has to be 3 months of transaction with all my personal spending's?

ThePOGG
August 30, 2019

Hi there,

You pay slips do not demonstrate where the funds in the specific account you deposited from came from.

You need to comply with the request before we can do anything to help you.

Thanks,

ThePOGG

ThePOGG
September 24, 2019

Hi Zl342da,

Have you provided the requested documentation?

Thanks,

ThePOGG

ThePOGG
October 1, 2019

Hi Zl342da,

I'm following-up on the above again?

Thanks,

ThePOGG

ThePOGG
October 8, 2019

Hi Zl342da,

If we haven't heard from you by Friday the 18th of October I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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Agreement

Zl342da consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • Direx N.V.

August 29, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.