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N1 – Withdrawal obstacle

Ruling

Resolved - The submitting complainant has become non-responsive to our repeated requests for additional information. As such we assume they have resolve their issue on their own.

Read our N1 Casino Review.

Player's Complaint

Hi

I was very impressed with your casino but my recent experience has been terrible. 

I wanted to make a withdrawal so I verified my identity with lots of documents. They sat uploaded with no status just the orange symbol. After a couple of days I contacted live chat. They informed me that a picture of my payment card was required. This was not stated as required evidence on your upload section, and I had an Internet banking screenshot for the same account. Anyway I uploaded that straightaway, and the agent said "great we will now process your withdrawal no problem" but guess what..... Over night I have an email "your withdrawal is now cancelled, contact live chat to find out why" The live chat person as saved on the transcript, eventually said it was a technical error?? No apology, no offer of speeding up the process or referring it to another department. 

This whole process is either horrendous customer service, or an attempt at stopping players from making genuine withdrawals or keeping the status as pending for as long as possible for potential cancellation by the player.

Can you please look into this matter and confirm why the withdrawal was cancelled, when the rerequest will be processed, and your judgement on the wait for unprocessed withdrawal status against industry standards and regulations

Read the casino review

4 Responses

ThePOGG
Aug 16, 2020

Hi fourv7 - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 28th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

ThePOGG
Aug 28, 2020

Hi fourv7,

Are you still experiencing issues?

Thanks,

ThePOGG

ThePOGG
Sep 03, 2020

Hi fourv7,

I'm following-up on the above?

Thanks,

ThePOGG

ThePOGG
Sep 10, 2020

Hi fourv7,

If we haven't heard from you by Friday the 11th of September I'll assume you no longer need our assistance and close this complaint.

Thanks,

ThePOGG

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Agreement

fourv7 consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • N1
  • Curacao eGaming
  • N1 Interactive Ltd

August 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.

Disclaimer:

The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.