Nebet – Ignored Loss Limits
Found for the Casino - A loss limit restricts the total loss over the period, not the loss from the highest balance point. As such this limit was applied correctly.
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On the date 16 May 2020 about 00.55 am time i have set a loss limit of 100 Ron for every 24 hours , before i set this limit i had a winning session where i profit about 3000 Ron , the limit states clearly that loss limit starts at the moment they are first set up , they have let me lose over 2600 Ron till the loss limit stop me .
To be clear , Netbet calculates what happens before you set the limit also , for example a week ago i have set a loss limit of 1000 Ron per month , i deposited 100 ron and they dont even let me play , as before i have activated the limit i lost more then 1000 Ron even if i did not had any limit at that time , so what they state with how there tools work is wrong .
i did not intend to loss over 2600 Ron , was late i knew i had to set a limit to control my self , so i use reponsible gamble tools , that did not work as they state so i want those money refunded.
2 years ago i won a similar case after a month , they promise changes and nothing happened.
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