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Neon Vegas - No payout

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Neon Vegas Casino Review.

Player's Complaint

Stalling payouts for 5 days now. Account is verified and payments approved . They keep saying that they will pay as soon as possible .

Read the casino review

5 Responses

ThePOGG
August 13, 2020

Hi spriet - welcome to ThePOGG.com!

With the greatest of respect you need to give the operator a reasonable amount of time to resolve this issue internally before seeking the intervention of a 3rd party dispute mediation service. If you are still experiencing issues on Friday the 28th of August let us know and I'll contact the operator on your behalf.

Thanks,

ThePOGG

spriet
August 13, 2020

I understand that. But in this case, Sofort was used . That system allows the casino to withdraw and fund in seconds. The explanation I get for the delay is vague and repetitive: they keep claiming the funds have to “settle”. Other no account casinos do deliver fast pay out.

spriet
August 13, 2020

And thanks for the amazingly fast reply!

spriet
August 18, 2020

They paid today.

ThePOGG
August 20, 2020

Hi spriet,

Thanks for letting us know - it is appreciated!

ThePOGG

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Agreement

spriet consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Neon Vegas
  • Malta Gaming Authority
  • Betpoint Group Limited

August 13, 2020

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.