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Neon Vegas - Withdrawal Problem

Ruling

Resolved - The submitting complainant has informed us that this issue has been resolved and that they have received their funds.

Read our Neon Vegas Casino Review.

Player's Complaint

Hello, i deposited 2500 euro on the 19.Nov.2021 and since then i tried to cashout my winnings of 5000 Euro. Neon Vegas keep decline the Cashout. I contacted them multiple times, last time they said that it was a technical issue and i should try it again and today i see on the account that it was cancelled again. Please i need help...

Read the casino review

4 Responses

User icon
thepogg
December 7, 2021

Hi Asmir,

Please quote the last communication you received from the operator about this matter.

Thanks,

ThePOGG

User icon
Asmir
December 8, 2021

today i got this email:

[EDIT]

it means that i should try to withdraw again. i did it and i will tell you if i receive it.

Thank you.

User icon
Asmir
December 14, 2021

Hello,

today i got the money.

Thank you.

User icon
thepogg
December 14, 2021

Hi Asmir,

Thanks for letting us know - it is appreciated :)

ThePOGG

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Agreement

Asmir consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • Neon Vegas
  • Malta Gaming Authority
  • Betpoint Group Limited

December 7, 2021

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