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Netbet – Charge Back

Ruling

Declined - This player does not seem to know who we are or what the nature of this service is and is contacting us about a complaint type we do not manage.

Read our Netbet Casino Review.

Player's Complaint

Ladies and gentlemen,

hereby I kindly request you to make all payments in the appendix, which are apparent in the appendix, through your service, to refund me immediately to my account!

Payments to gambling operators without a license are not valid in Austria!

All payments have been forwarded to casinos which do not have a license for Austria with their Malta licenses!

Before starting the prozess through the Court I request confirmation of the implementation by 05.06.2019 at the latest.

Kind Regards,

[EDIT]

Read the casino review

1 Response

ThePOGG
May 24, 2019

Hi johny89, - welcome to ThePOGG.com!

Firstly, we are not Netbet. We are an Alternative Dispute Mediation service. We have nothing to do with Netbet's business and have not received any payments from yourself.

Secondly, if you are contesting the validity of payments taken from you bank, you need to contact your bank and your local police. This is beyond the remit of this service.

Finally, if you are contesting the validity of losses simply based on lack of licenses, this is not a complaint type we will intervene in, as is detailed in out FAQs. It is up to your government to ensure that unlicensed operators do not accept play form their citizens and lack of license does not impact the fairness of the gambling contract.

Thanks,

ThePOGG

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Agreement

johny89m consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • NetBet
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Cosmo Gaming Company Limited

May 23, 2019