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Netbet – Charge Back


Declined - This player does not seem to know who we are or what the nature of this service is and is contacting us about a complaint type we do not manage.

Read our Netbet Casino Review.

Player's Complaint

Ladies and gentlemen,

hereby I kindly request you to make all payments in the appendix, which are apparent in the appendix, through your service, to refund me immediately to my account!

Payments to gambling operators without a license are not valid in Austria!

All payments have been forwarded to casinos which do not have a license for Austria with their Malta licenses!

Before starting the prozess through the Court I request confirmation of the implementation by 05.06.2019 at the latest.

Kind Regards,


Read the casino review

1 Response

May 24, 2019

Hi johny89, - welcome to ThePOGG.com!

Firstly, we are not Netbet. We are an Alternative Dispute Mediation service. We have nothing to do with Netbet's business and have not received any payments from yourself.

Secondly, if you are contesting the validity of payments taken from you bank, you need to contact your bank and your local police. This is beyond the remit of this service.

Finally, if you are contesting the validity of losses simply based on lack of licenses, this is not a complaint type we will intervene in, as is detailed in out FAQs. It is up to your government to ensure that unlicensed operators do not accept play form their citizens and lack of license does not impact the fairness of the gambling contract.



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johny89m consented for ThePOGG to act on their behalf and share the personal information that they provide to ThePOGG with the following agencies for the purposes of resolving their complaint:

  • NetBet
  • Malta Gaming Authority
  • United Kingdom Gambling Commission
  • Cosmo Gaming Company Limited

May 23, 2019

The United Kingdom of Great Britain and Northern Ireland sits to the north-west of mainland Europe. The United Kingdom shares a border with The Republic of Ireland and has coasts on the Atlantic Ocean, Celtic Sea, North Sea, Irish Sea and English Channel. The population of the UK is approaching the 67.6 million mark leading to a fairly densely populated land mass. The gambling sector in the United Kingdom is entirely regulated and licensed by the UKGC – the United Kingdom Gambling Commission. Should players resident In the UK wish to gamble with foreign based operators there is no history of this being treated as a criminal offence, but high levels of protection exist for UK residents playing with UK licensed operators.


The above information is what we believe to be the the legal status of online gambling, however information on this topic is limited and hard to find. We accept no liability for any errors or ommissions. It is the reader’s responsibility to ensure that they know the legality of online gambling in their country before engaging with any online gambling service.